FAQs

What is MEWMORA?

MEWMORA is a surprise box of cat toys curated around the ways cats naturally chase, pounce, explore, and bond. Each box brings your cat a fresh themed play adventure.

What comes in each box?

Each MEWMORA box includes 5–7 surprise cat toys selected around a playful theme. Exact products, colors, and toy styles may vary—that’s part of the surprise.

What is the difference between the one-time box and prepaid plans?

The One-Time Discovery Box includes one box with no commitment. Our 3-, 6-, and 12-month plans are paid in full at checkout, with one box shipped each month for the selected number of months.

Will my plan renew automatically?

No. MEWMORA prepaid plans do not automatically renew. You pay once at checkout, receive the number of monthly boxes you selected, and place a new order only when you want another adventure.

When will I be charged?

The full price of your selected plan is charged once at checkout. Any applicable shipping fees and taxes will be displayed before you complete payment.

How does the Play Profile work?

The Play Profile asks a few quick questions about how your cat likes to play. We use the answers as a guide when selecting toys that may suit their chasing, pouncing, interactive-play, and catnip preferences.

Do I have to complete the questionnaire?

No. Every question is optional and can be skipped. If you skip the entire questionnaire, we’ll prepare a balanced surprise box, and no Play Profile summary will be shown.

Does personalization guarantee specific toys?

No. Your cat’s preferences help guide our selection, but specific toys, colors, materials, and styles cannot be guaranteed.

Can I change my cat’s answers later?

Yes. You can retake the Play Profile before ordering. If an order has already been placed, please contact us as soon as possible. Changes cannot be guaranteed once a box has entered fulfillment.

Can I order for more than one cat?

Absolutely. Tell us how many cats will share the box and use the notes field for any important preferences. For separately personalized boxes, we recommend placing one order for each cat.

Will every delivery be different?

Each delivery is planned around a fresh theme and a varied mix of toys. We work to keep every unboxing exciting, although we cannot guarantee that every item will always be completely different from previous boxes.

Are treats or food included?

MEWMORA is currently focused on cat toys. Food and treats are not included unless the product page specifically says otherwise.

Can I request catnip-free toys?

You can share your catnip preference in the Play Profile or notes. We will use it as a selection guide, although individual contents cannot be guaranteed unless we officially offer a catnip-free option.

What is included with the 12-month birthday surprise?

The 12-month plan includes one special birthday surprise. Enter your cat’s birthday before checkout, and we’ll place it in the delivery scheduled closest to that date.

Are MEWMORA toys safe for cats?

We select products intended for cat play, but no toy is indestructible. Please supervise play, inspect toys regularly, and remove any item that becomes damaged or has loose parts. Choose toys appropriate for your cat’s size, age, and play habits.